They gave me a number to phone
And when I phoned that number —
When I eventually got through —
They gave me two more numbers
With even longer waiting times,
But they all said the same thing,
tone deaf to reason and compassion,
the Shylocks of bureaucracy.
Whichever way you turned
You got the same answer.
They had it all sewn up.
You were already in prison
Behind bars intransigent as iron.
- photo by Damir Spanic on Unsplash
John Malone 
The bars are automated crap, that takes jobs from real people and leaves the customer frustrated , just as in your excellent poem!
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you got that one right, Cathy 🙂 Hey, I was just thinking of you the other day and of visiting your blog but then things cropped up and I never but here you are:) good to hear from you 🙂
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Ooh! “Intransigent.” What a great word!
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thanks Chelsea. I jumped with joy when that word landed on the page 🙂
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